Frequently Asked Questions

Everything partners ask us — before the pouch shows up on the counter.

Ordering & Shipping

Where do you ship? +

Worldwide. Every order leaves our fulfillment hub tracked and insured, so you can follow it door to door.

How long does delivery take? +

Orders dispatch within 48 hours on weekdays. Typical delivery is 7–12 days for the US and most countries, and often under 7 days to much of Asia and Australia.

Is shipping free? +

Orders over $150 ship free worldwide. Below that, the exact rate shows at checkout before you pay.

How do I track my order? +

Your confirmation email includes a tracking link, and you can always use the track-order page with your order number.

Will I pay customs fees? +

Most international orders arrive without extra charges. If your country applies import duties or local taxes, those are set by your customs office — the tracked shipping we use keeps surprises rare.

Guarantee & Returns

What is the guarantee? +

60 days from purchase, money back, on every product and bundle. The guarantee page explains it in plain English.

I tried it and it’s not for me — now what? +

Email support@anabolichealth.com with your order number. The first opened unit of a product is fully refundable without sending anything back.

What about multi-unit orders? +

The opened unit you tried is refunded outright; remaining unopened units are refunded once they’re returned. Support sends the return instructions.

How is the refund paid? +

Back to your original payment method, typically within a few business days of confirmation.

Products & Use

What exactly is Black Ginger? +

Single-origin Kaempferia parviflora from Northern Thailand, processed in-house and lab-tested for purity. It’s our most-reviewed product — 4.7★ across 828 verified reviews.

How do I take Black Ginger? +

1 gram twice daily. Many customers stir the first serving into their morning coffee — it’s become the signature habit.

What about Tongkat Ali? +

A standardized Eurycoma longifolia extract, lab-tested for heavy metals with certificates available. Traditional use favors cycling: five days on, two days off.

Are the products natural and tested? +

Everything is 100% natural — no synthetic hormones, GMOs or fillers — and every batch is lab-tested, including heavy-metal testing.

Are these safe with medication? +

They’re natural but active. Check with your healthcare provider before starting any supplement, especially alongside prescription medication.

Can I take several products together? +

Yes — they’re designed as a routine, one job each. The bundles page pairs them by goal, at 10% off 1-month and up to 25% off 3-month plans.

Which product should I start with? +

Black Ginger is the most-reviewed starting point. If you’d rather start from a goal, the Start Here guide maps the four pillars.

How soon will I notice a difference? +

Botanicals build. Many notice the first shifts within a few weeks of consistent use, and our reviews cluster around the 2–3 month mark.

When does a sold-out item return? +

Small-batch roots (Red/Black Pasak Bumi, the tea) sell out between harvests. The product pages and bundles page take restock alerts.

Account & Payment

Is checkout secure? +

Yes — checkout happens on shop.anabolichealth.com over an encrypted connection. We accept Visa, Mastercard, American Express, Discover and PayPal.

Is this a subscription? +

No. Every purchase is one-time — no auto-ship, no hidden rebills.

How do I reach a human? +

Email support@anabolichealth.com or text (646) 349-6033. A real person answers.

Question answered? The routine starts here.

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